Luxury Gateway Service Limited (BR No. 69262158-000-04-26-3), Room A18, 10/F, No. 52 Hung To Road, Kwun Tong, Kowloon, Hong Kong, operates this website and provides chauffeured limousine and airport transfer services in Hong Kong. We are the data controller of the personal information we collect through this site.
2. What we collect
When you book or enquire: name, phone number (including WhatsApp), email address, flight details, hotel or pickup/drop-off address, number of passengers, luggage details and special requests.
For corporate clients: company name, business registration number and billing information.
Payment: we accept bank transfer (HSBC), FPS and credit card. Card details are processed by our payment provider (Stripe) — we do not store your card number.
3. How we use it
We use your information to: arrange and confirm your booking; contact you by SMS or WhatsApp, including the driver coordinating your pick-up; track your flight so we can confirm timing for airport transfers; issue quotations, invoices and receipts; and respond to your enquiries.
4. Who we share it with
Your information is shared only where necessary to deliver the service: our drivers (service details for your booking) and our payment processor (transaction details). We do not sell or rent your personal information to third parties.
5. How long we keep it
We keep booking and invoice records for as long as required by law (including tax and company record-keeping obligations), and delete contact details earlier when they are no longer needed.
6. Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to reasonable requests.
7. Cookies and tracking
This website uses Google Tag Manager (including Google Ads conversion tracking) and the Facebook SDK to understand how visitors use the site and to measure the performance of our advertising. These services set cookies that may be used to show you relevant advertisements. You can manage or disable cookies in your browser settings; the site will continue to work.
8. Changes to this policy
We may update this policy from time to time. The version on this page is the current one.
