{"id":2889,"date":"2026-10-26T13:25:17","date_gmt":"2026-10-26T13:25:17","guid":{"rendered":"https:\/\/luxurygatewayltd.com\/?page_id=2889"},"modified":"2026-10-26T13:27:13","modified_gmt":"2026-10-26T13:27:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/luxurygatewayltd.com\/zh\/faqs\/","title":{"rendered":"\u5e38\u898b\u554f\u984c"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2889\" class=\"elementor elementor-2889 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a4794eb elementor-section-stretched elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"a4794eb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d7af71d\" data-id=\"d7af71d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-122b2e7 elementor-widget elementor-widget-heading\" data-id=\"122b2e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">BOOKING &amp; SERVICE INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2054134 elementor-widget elementor-widget-heading\" data-id=\"2054134\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-3cacf39 e-flex e-con-boxed e-con e-parent\" data-id=\"3cacf39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-950e531 elementor-widget elementor-widget-html\" data-id=\"950e531\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.lg-faq{width:100%;max-width:1100px;margin:0 auto;padding:20px 20px 65px;color:#262626}.lg-faq-item{padding:25px 0;border-bottom:1px solid #e3dccd}.lg-faq h3{font-size:23px;line-height:1.4;margin:0 0 12px;font-weight:600;color:#252525}.lg-faq p{font-size:17px;line-height:1.8;margin:0}.lg-faq a{color:#806c25;text-decoration:underline}@media(max-width:767px){.lg-faq{padding:10px 18px 40px}.lg-faq h3{font-size:20px}.lg-faq p{font-size:16px}}<\/style><section class=\"lg-faq\"><article class=\"lg-faq-item\"><h3>Where will my driver meet me at Hong Kong International Airport?<\/h3><p>Without Meet &amp; Greet, your driver contacts you by SMS and waits at the designated car park. With Meet &amp; Greet (HK$150 per booking), the driver holds a name board in Arrival Hall A or B, following the instructions in the HKIA App.<\/p><\/article><article class=\"lg-faq-item\"><h3>What happens if my flight is delayed, and how long will the driver wait?<\/h3><p>We track your flight in real time. You receive 60 minutes of free waiting, counted from the time the aircraft arrives at the gate. After that, waiting time is charged at HK$100 per 15 minutes.<\/p><\/article><article class=\"lg-faq-item\"><h3>How many passengers and how much luggage can the vehicle take?<\/h3><p>A Toyota Alphard or Vellfire seats 6 passengers and carries 4 large suitcases and 4 carry-on bags. Large luggage is limited to 120cm x 60cm x 30cm, carry-on bags to 50cm x 50cm x 10cm, and each piece to 30kg. Groups of 7 or more need two vehicles.<\/p><\/article><article class=\"lg-faq-item\"><h3>How is the airport transfer price calculated? Are tunnel fees included?<\/h3><p>Airport transfers are priced per vehicle, per trip. The price includes parking, bridge tolls and tunnel fees. Kowloon, Tsuen Wan, Kwai Chung and Tung Chung: HK$650. Shatin, Science Park, Ma On Shan, Tuen Mun, Tin Shui Wai, Yuen Long and Kwun Tong: HK$700. Hong Kong Island North: HK$750. North New Territories, Sai Kung and Chai Wan: HK$800. Island South and The Peak: HK$850.<\/p><\/article><article class=\"lg-faq-item\"><h3>What is the midnight surcharge?<\/h3><p>The midnight surcharge is HK$200 per trip. It applies when your flight, cruise or train arrival time, or your pick-up time, falls between 23:00 and 07:00. For hourly charters, a separate night rate of HK$100 per hour applies between 23:00 and 07:00.<\/p><\/article><article class=\"lg-faq-item\"><h3>Do you provide child seats?<\/h3><p>Yes. A child seat costs HK$100 per seat. We offer forward-facing child seats and rear-facing infant carriers. Child seats must be booked at least 24 hours in advance, so please state the number and type of seats you need when you make your reservation.<\/p><\/article><article class=\"lg-faq-item\"><h3>What is your cancellation policy?<\/h3><p>For airport and local transfers, you receive a full refund if you cancel at least 4 hours before pick-up. For hourly charter, at least 12 hours&#x27; notice is required. Luxury Gateway must acknowledge the cancellation by email. Late cancellations are non-refundable. Please confirm the cancellation terms for your cross-border booking when reserving.<\/p><\/article><article class=\"lg-faq-item\"><h3>Which payment methods do you accept?<\/h3><p>We accept HSBC bank transfer, FPS (Faster Payment System) and credit card. A secure payment link for card payments is available on request. Private point-to-point bookings are 100% prepaid.<\/p><\/article><article class=\"lg-faq-item\"><h3>Which vehicles do you offer?<\/h3><p>Our fleet includes Toyota Alphard VIP, Toyota Vellfire, Mercedes-Benz S-Class W223 and W222, and Mercedes-Benz V-Class. The published luxury seven-seater rates apply to the Toyota Alphard or Vellfire. Please confirm your required vehicle when booking.<\/p><\/article><article class=\"lg-faq-item\"><h3>What languages do your drivers speak?<\/h3><p>Our chauffeurs are English-speaking and are used to executive and VIP guests. If you have a specific language preference, state it when you book on WhatsApp at +852 6160 0170 or by phone at +852 2116 0675 and we will confirm what can be arranged for your trip.<\/p><\/article><article class=\"lg-faq-item\"><h3>How does hourly charter work, and what are the minimum hours?<\/h3><p>Hourly charter (as-directed) costs HK$450 per hour for the driver and vehicle only. Parking and tunnel fees are charged at actual cost. The minimum is 3 hours for urban areas and 4 hours for the New Territories and airport. A charter between 23:00 and 07:00 adds HK$100 per hour.<\/p><\/article><article class=\"lg-faq-item\"><h3>What are the rates for point-to-point trips within Hong Kong?<\/h3><p>Point-to-point rates include parking and tunnel fees. Same district: HK$500. Cross-harbour, Hong Kong to Kowloon either way: HK$600. HK Island to Island South or Peak: HK$550. Kowloon to Island South or Peak: HK$650. South NT to Kowloon: HK$600; to HK Island: HK$700; to Island South or Peak: HK$750. North NT to Kowloon: HK$650; to HK Island: HK$750; to Island South or Peak: HK$800.<\/p><\/article><article class=\"lg-faq-item\"><h3>Can you meet me at the high-speed rail station?<\/h3><p>Yes. Name-board pick-up inside the high-speed rail station costs HK$150 per occasion, added to the transfer fare. If your train arrives or your pick-up falls between 23:00 and 07:00, the midnight surcharge of HK$200 per trip also applies.<\/p><\/article><article class=\"lg-faq-item\"><h3>Do you offer transfers to Shenzhen and Macau?<\/h3><p>Yes. Hong Kong to Shenzhen, Hong Kong to Macau and coach charters are quoted per booking, so we do not list fixed prices on this website. Contact us on WhatsApp at +852 6160 0170 or by phone at +852 2116 0675 with your route, date and passenger numbers to receive a quote.<\/p><\/article><article class=\"lg-faq-item\"><h3>Who is responsible for immigration clearance on cross-border trips?<\/h3><p>Passengers are responsible for their own immigration clearance. Luxury Gateway provides chauffeur services, not immigration advice. We do not advise on visas, entry permits or document requirements, or guarantee entry outcomes. Please check with the relevant immigration authorities before booking.<\/p><\/article><article class=\"lg-faq-item\"><h3>Is there a surcharge in bad weather?<\/h3><p>Yes. A bad weather surcharge of HK$500 applies during a Black Rainstorm warning or when Typhoon Signal No. 8 or above is in force. This is added to the normal fare.<\/p><\/article><article class=\"lg-faq-item\"><h3>Can I add stops along the way?<\/h3><p>Yes. An extra stop in the same district costs HK$100 per stop. A stop that is not on the way is priced according to its destination. Please tell us about all stops when you book, so we can confirm the total fare before your trip.<\/p><\/article><article class=\"lg-faq-item\"><h3>How do I book a transfer?<\/h3><p>Contact us on WhatsApp at +852 6160 0170 or by phone at +852 2116 0675. Our service runs 24\/7. Please provide your date, pick-up and drop-off locations, flight number if relevant, number of passengers and luggage, and any child seat or Meet &amp; Greet requests.<\/p><\/article><article class=\"lg-faq-item\"><h3>How far in advance should I book?<\/h3><p>We recommend booking as early as you can. Child seats require at least 24 hours&#x27; notice. Parties of 7 or more need advance notice so we can arrange two vehicles. For airport and local transfers, cancellations require at least 4 hours&#x27; notice and email acknowledgment for a full refund; hourly charter requires at least 12 hours&#x27; notice.<\/p><\/article><article class=\"lg-faq-item\"><h3>Is Luxury Gateway a licensed operator?<\/h3><p>Yes. Luxury Gateway Service Limited appears at No. 124 on the Transport Department's public list of operators granted valid Private Service (Limousine) Hire Car Permits, as at 30 September 2026. The listed contact numbers are 6160 0170 and 6221 5504. Our office is at Room A18, 10\/F, No. 52 Hung To Road, Kwun Tong, Kowloon. <a href=\"https:\/\/www.td.gov.hk\/filemanager\/en\/content_141\/operator_list_20260930_eng.pdf\" target=\"_blank\" rel=\"noopener\">View the Transport Department operator list (30 September 2026)<\/a>.<\/p><\/article><\/section><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Where will my driver meet me at Hong Kong International Airport?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Without Meet & Greet, your driver contacts you by SMS and waits at the designated car park. 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Please provide your date, pick-up and drop-off locations, flight number if relevant, number of passengers and luggage, and any child seat or Meet & Greet requests.\"}}, {\"@type\": \"Question\", \"name\": \"How far in advance should I book?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"We recommend booking as early as you can. Child seats require at least 24 hours' notice. Parties of 7 or more need advance notice so we can arrange two vehicles. For airport and local transfers, cancellations require at least 4 hours' notice and email acknowledgment for a full refund; hourly charter requires at least 12 hours' notice.\"}}, {\"@type\": \"Question\", \"name\": \"Is Luxury Gateway a licensed operator?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. Luxury Gateway Service Limited appears at No. 124 on the Transport Department's public list of operators granted valid Private Service (Limousine) Hire Car Permits, as at 30 September 2026. The listed contact numbers are 6160 0170 and 6221 5504. Our office is at Room A18, 10\/F, No. 52 Hung To Road, Kwun Tong, Kowloon.\"}}]}<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2889","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luxurygatewayltd.com\/zh\/wp-json\/wp\/v2\/pages\/2889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxurygatewayltd.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luxurygatewayltd.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luxurygatewayltd.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luxurygatewayltd.com\/zh\/wp-json\/wp\/v2\/comments?post=2889"}],"version-history":[{"count":0,"href":"https:\/\/luxurygatewayltd.com\/zh\/wp-json\/wp\/v2\/pages\/2889\/revisions"}],"wp:attachment":[{"href":"https:\/\/luxurygatewayltd.com\/zh\/wp-json\/wp\/v2\/media?parent=2889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}