Cancellation requires to made 4 hours (HK Airport/local transfer) / 12 hours (HK on-hire service) prior to arrival/scheduled pick-up time, the paid amount is fully refundable. Failure to do so, it will be considered as late cancellation, the paid amount is fully NON-REFUNDABLE.

*Cancellation must be acknowledged by Luxury Gateway Service Limited Via email. If not, the paid amount is fully Non-Refundable

Change requires to make 4 hours (HK Airport/local transfer) / 12 hours (HK on-hire service) prior to arrival/scheduled pick-up time. Failure to do so, it will be considered as late cancellation, the paid amount is fully NON-REFUNDABLE.

*Change must be acknowledge by Luxury Gateway Service Limited via email. If not, the paid amount is fully Non-Refundable.

If you have not shown up/contacted us by phone after 60 minutes from plane arrived gate (Hong Kong Airport arrival), 15 minutes (HK local transfer/cross border transfer) past your scheduled pick-up time, you will be considered as no-show. The paid amount is fully NON-REFUNDABLE.

HK Airport transfer – 60 minutes from plane arrived gate as free.HK local transfer / cross border transfer – 15 minutes from scheduled pick-up time as free. Thereafter, waiting fee HK$100 per 15 minutes will be charged.

Minimum of 3 hours rental for the itinerary within urban area (HK Island and Kowloon Peninsula), 4 hours for New Territories/HK Chek Lap Kok Airport.

Every 16 minutes to 60 minutes will be charged as 1 hour.

Bridge, tunnel and parking fee are excluded from the rental fee, it will be charged at actual consumption base after the service is completed.